Page 74 - June-July23

HOTELS

What is your style of resolving any customer What do you look for when new hiring talent?
dissatisfaction issues? In our talent acquisition process, we seek out individuals
To improve personalised guest experiences, we focus on who have a genuine passion for hospitality, possess
leveraging guest data and technology to better understand outstanding communication and interpersonal abilities,
guests’ preferences and behaviours. We train and empower and are dedicated to providing unforgettable guest
our associates to provide personalised and attentive service, experiences.
offer unique and memorable experiences, and actively seek Our focus is on candidates who demonstrate a solid work
and respond to guest feedback and reviews to continuously ethic, a positive outlook, and the capacity to collaborate
improve guest experiences. effectively within a team setting.
What works best in resolutions is an open, honest and
sincere interaction with guests to ensure we honour their What new aspirations do you have for the hotel and
loyalty and trust in us. yourself?
My vision for the hotel is to continuously elevate the guest
How do you see 2023 in terms of business? experience and stand out in the market by implementing
It is clear that 2023 will be an exceptional year. However, we innovative initiatives.
are mindful of potential uncertainties and challenges that As for my personal goals, I aspire to further my growth and
may arise in the hospitality industry, such as changing travel development as a leader, making meaningful contributions
restrictions and economic conditions. to the overall success of the Marriott brand.

74 JUNE-JULY 2023 hospitality horizon www.hospitality-horizon.com