Page 73 - June-July23

Are there any challenges that you are facing? If so how do “I AM COMMITTED TO IMPLEMENTING
you plan to overcome them? NEW INITIATIVES ACROSS VERTICALS
Difficulties are a fundamental component of achieving
success; it is through challenging situations that we find OF SUSTAINABLE PRACTICES, NEW
opportunities to thrive. Although this year is showing great CULINARY OFFERINGS, AND WELLNESS
promise, I am aware of the rapid fluctuations that can occur AND FITNESS FACILITIES TO CATER TO
in positive trends.
Our strategy involves maintaining flexibility, closely THE GROWING DEMAND OF TODAY’S
observing market patterns, and adjusting our strategies LUXURY TRAVELLER.”
accordingly to cater to the requirements of our guests,
employees and the overall market.
engagement strategies and enhancing our health and safety
Are there any changes in the day-to-day operations of the protocols to ensure the well-being of our guests and
hotel that we are likely to see in the near future? associates.
We are clearly in a new environment after the learnings of
the last two years. I see the implementation of technology What are you planning to do to stay ahead of
increasing in our day-to-day operations as we go forward, competition?
and this will require an uplift in skillset as well as mindset. A The existing competition in the hospitality industry is
crucial aspect will be how we look after our associates daily, intense, and as a Marriott hotel, we continuously innovate
with senior leaders’ presence, connection and mentorship and create opportunities to stay ahead.
with our young leaders of tomorrow. We emphasise providing exceptional guest service,
Also, consistent agility and flexibility in managing a hotel offering unique and personalised experiences, maintaining
in a rapidly changing environment are and will be critical. high standards of cleanliness and safety, and leveraging
We will focus on improving our communication and guest technology to enhance guest engagement and convenience.

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