Page 79 - June-July23

“THERE IS A FOCUS ON ADOPTING
BETTER DIGITAL SOLUTIONS FOR VARIOUS
PROCESSES BUT THAT IS HELPING IN
AUGMENTING THE PERSONAL TOUCH
RATHER THAN REPLACING IT COMPLETELY.”

Rattan Keswani, veteran hotelier

has implemented ALLSAFE, its
cleanliness and prevention label
representing some of the most
stringent cleaning standards and
operational protocols in the world of
hospitality.
“The programme developed and
vetted by Bureau Veritas is designed
to reassure our guests with an
all-encompassing set of procedures
responding to consumer behaviours
and expectations about a safe,
seamless experience,” said Nilesh
Patel, Director of IT, India & South
Asia, Accor. Furthermore, the
French hospitality major has made
F&B solutions available for the
guests through an ordering system;
a food menu and other service
details that are available on the TV
screens of their room, and QR codes
for digital menu access on
smartphones.
Lemon Tree Hotels too is assuring
fool-proof safety to their guests and
employees with their Rest Assured
safety programme in place. They
have adopted digital solutions
wherever possible, such as the
development and deployment of
digital menus, house rules and
directories of service.
The homegrown hotel company’s
QRestro app allows guests to scan a
QR code and access the entire menu
of the coffee shop/in-room dining
and also pay through the same
platform post the consumption of
the meals.
Nikhil Sharma, Market Managing
Director, Eurasia, Wyndham Hotels
& Resorts, adds that, at Wyndham,

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