Page 84 - HHAug-Sep2023

HOTELS

“AT THE HEART OF OUR SUCCESS IS OUR
EXCEPTIONAL ACCOR TEAM. WITH DIVERSE
EXPERIENCE AND EXPERTISE, WE OVERCOME
CHALLENGES WITH A UNIFIED SPIRIT. OUR
STRENGTH COMES FROM DEDICATED
INDIVIDUALS WHO COLLABORATE
EFFECTIVELY, BRINGING INNOVATIVE IDEAS
TO THE FOREFRONT. TOGETHER, WE WORK
STRATEGICALLY WITH OUR STAKEHOLDERS
TO ACHIEVE EXCELLENCE.”

PUNEET DHAWAN

SENIOR VP OPERATIONS, INDIA & SOUTH ASIA

Raffles, Fairmont, Sofitel, Pullman, Mövenpick, Grand Mercure,
Novotel, Mercure, ibis and ibis Styles.
“Our success has paved the way for ambitious expansion plans,
including the launch of 30 new hotels in coming years,” adds
Puneet. “This move also reflects Accor’s confidence in the Indian
market’s potential and its commitment to catering to the growing
demand for quality accommodations. The expansion is expected
to not only provide enhanced options for travellers but also
generate employment opportunities.”
As Accor operates a joint venture in India, Puneet is also
responsible for maintaining the relationship with the various
stakeholders and leading the team based in Accor India regional
office in New Delhi NCR.
“One of the aspects I enjoy the most about my job and it
inspires me as well, is the opportunity to work with highly
talented teams and develop future leaders,” he says.
“Collaborating with individuals who are passionate about the
hospitality industry and committed to delivering exceptional
results is truly inspiring.”
Hardly surprising then that Puneet and his leadership team at
Accor ensure that their managers are role models for their
people. To build cognitive trust and to be good role models,
leaders must display that they are accomplished at doing the work
they are asking their people to do.
Rather than telling colleagues to work harder at Accor, leaders
and managers join in on the work with front-line employees. This
beckons that everyone is on the same team, sharing the glory or
the attribute together.
All in all, inspirational leaders make people and crews feel
more appreciated and endowed reaching to accomplish their
goals. Inspiring leaders share their foresight and at the same time
give the chance to others share their inputs.
The future of hospitality is all about people; to focus on the
human element. By all accounts, great leaders are sensitive to the
ideas of others, show elasticity, and look at circumstances in
dissimilar ways.
Let’s meet the leaders of Accor!

84 AUGUST-SEPTEMBER 2023 hospitality horizon www.hospitality-horizon.com