Page 74 - April-May 2023

Aiming high

EXCITED TO RETURN TO THE CITY OF DREAMS AND HELM
SOFITEL MUMBAI BKC, MANISH DAYYA TALKS ABOUT HIS
PLANS TO IMPROVE OVERALL SERVICE AND TAKE OFFERINGS
AT THE LUXURY HOTEL TO THE NEXT LEVEL

INTERVIEW BY SHUJATH ALI

Welcome back to Mumbai. As you return to the city for your second “MY PRIME FOCUS WILL BE TO
stint, are there still any challenges that you are facing? CAPITALISE ON THE SURPLUS
Moving to Sofitel Mumbai BKC is like a dream come true in the City of DEMAND, EXCEL IN OUR
Dreams. As I complete 10 years with Accor, this new assignment feels
like a new reward. REPUTATION PERFORMANCE
However, being at Sofitel Mumbai BKC also comes with great SCORES AND ENSURE OUR
responsibility, given that the hotel is the home luxury brand of Accor AMBASSADORS AT SOFITEL
and the only one in India at present.
While I don’t see challenges as such, given that the hotel has luckily MUMBAI ARE HIGHLY ENGAGED
bounced back post-pandemic and is exhibiting positive trends, my TO REMAIN COMPETITIVE
prime focus will be to capitalise on the surplus demand, excel in our WHILE THEY CONTINUE TO
reputation performance scores and ensure our ambassadors at Sofitel
Mumbai are highly engaged to remain competitive while they continue OFFER THE FRENCH ART OF
to offer the French art of living – the Sofitel way. LIVING – THE SOFITEL WAY.”

74 APRIL-MAY 2023 hospitality horizon www.hospitality-horizon.com