Page 77 - April-May 2023

HOTELS

With so many competing hotel brands in the vicinity, What we at Sofitel excel at is offering our signature
what do you do to keep customers coming back? French art of living perfectly paired with the best
Today cleanliness, hygiene and safety are the most experiences. These include award-winning dining options
important aspects for any customer to choose hotels and (Jyran, Artisan, Pondichery Café and Tuskers), our own
brands. At the same time, to keep guests coming back you wellness centre via the Sofitel Spa which has six treatment
also need a dynamic loyalty program – Accor Live rooms and state-of-the-art Sofitel Fitness, business
Limitless is one of the most sought-after programmes facilities and a unique blend of being both a business and
globally that help us keep our guests engaged with its luxury leisure hotel, which many properties aren’t able to
offerings, and also aids in accelerating the growth of our offer at the same time.
network hotels and brands.
I truly believe that competition is always healthy and What is your favourite thing about this hotel?
helps bring out the best both in favour of the guests as well My favourite part of the hotel is Artisan Café where you
as for the hotels. The ambassadors of Sofitel Mumbai BKC can indulge in great coffee paired with really delicious
keep exploring new ways to delight our guests through all bakeries. It’s a very versatile space that is great for meetings
touch points of the guest stays be it food festivals, beverage during the day and then converts into a charming setting in
offerings, menu enhancements, spa and most importantly the evening where you can unwind with a cocktail and
our food and beverage dining loyalty programme Accor amped-up music.
Plus which comes with some great benefits and discounts
that keep our outlets buzzing. What aspect of the hotel do you think needs to be
focussed on?
What, according to you, are the hotel’s USPs? Sofitel Mumbai BKC completes 11 years of operational
Sofitel is the luxury brand for Accor, so automatically our excellence in the financial capital of the country this year
offerings are more premium. Sofitel Mumbai BKC enjoys and I believe we have really made a mark in the luxury
the advantage of its location – the hotel is in the heart of segment. There is always a need for some upliftment and I
Bandra Kurla Complex, home to the diamond bourse and see scope to bring in some changes that will help us to
multiple financial and corporate offices, as well as a stone’s seamlessly balance incoming demand while continuing to
throw from the Jio Convention Centre. build our pipeline and keep us at maximum occupancy.

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