Page 81 - June-July23

“THE ALLSAFE PROGRAMME IS DESIGNED
TO REASSURE OUR GUESTS WITH AN ALL-
Hence, for seamless back- ENCOMPASSING SET OF PROCEDURES
end functionality, RESPONDING TO CONSUMER BEHAVIOURS
modification in HVAC systems
with new-age tech additions AND EXPECTATIONS.”
became a necessity.
“The air-filtration system Nilesh Patel, Director of IT, India & South Asia, Accor
needs to be more effective and
robust to improve the overall air quality. This
can be achieved by using things like pre-filters,
micro-filters, negative ion generators, HEPA re-architected them to adapt to I-ZEST’s zero-touch digital
filters, MERV filters,” informs veteran hotelier transformation processes,” says Vinay.
Rattan Keswani. “New modified HVAC designs With all the tech-enabled functions in place, what truly remains
play a vital role in controlling the contagion irreplaceable in the people’s industry is the warmth and human care
spread through the channels/ducts.” element.
At IHCL, I-ZEST has been developed by “In hospitality, nothing can ever replace human interaction. There is
implementing an additional digital layer to a focus on adopting more and better digital solutions for various
IHCL’s existing IT systems. “We have simply processes but that is helping in augmenting the personal touch rather
further enhanced our operational systems and than replacing it completely,” concludes Keswani.

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