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efficiency and guest satisfaction. By effectively leveraging “INTEGRATING SUSTAINABLE PRACTICES
technology, the hospitality industry can elevate operational AND OFFERING EXPERIENTIAL STAYS
efficiency, deliver superior guest experiences, and stay
competitive in an increasingly tech-driven market. The key HAVE BECOME CRITICAL ELEMENTS
lies in strategically adopting and integrating technologies SHAPING INVESTMENT STRATEGIES IN
that align with the hotel’s objectives and enhance the THE HOSPITALITY SECTOR. PROPERTIES
overall guest journey.
At Panchshil Realty, our key strategies for THAT ALIGN WITH THESE TRENDS
implementation include investing in a robust tech TEND TO ATTRACT ENVIRONMENTALLY
infrastructure that supports various systems, ensuring CONSCIOUS AND EXPERIENCE-SEEKING
seamless integration and functionality and providing TRAVELLERS, POSITIONING THEMSELVES
adequate training and support for staff to adapt to and
effectively utilise new technologies, ensuring smooth FOR LONG-TERM SUCCESS IN A RAPIDLY
operations. In addition, it includes implementing robust EVOLVING MARKET.”
cybersecurity protocols to safeguard guest data and protect
against cyber threats and staying updated with
technological advancements, regularly upgrading systems
to remain competitive and meet evolving guest needs. How do you manage to cater to ever-evolving guest
expectations?
What are the steps you are taking to address issues Catering to evolving guest expectations involves a dynamic
related to skilled labour and employee retention? approach, prioritising guest satisfaction, adapting to
Community is at the very core of Panchshil and has always market trends, and delivering memorable experiences that
been integral to its identity. We take that role very seriously resonate with the changing needs and desires of travellers.
and whether that is through community outreach At Panchshil Realty, we constantly embrace innovation and
programs, the preservation of local culture or business latest trends to meet evolving consumer demands and
partnerships, our work showcases, celebrates and maintain a competitive edge, amongst some of the other
empowers the community. strategies I will elaborate on.
Addressing workforce challenges in the hospitality To begin with, we customise experiences for guests
industry involves a multifaceted approach that values seeking personalised experiences tailored to their
employee development, engagement, and well-being. By preferences, from room amenities to services offered. In
creating a supportive work environment and providing order to so, we utilise guest data to understand preferences
opportunities for growth and advancement, hotels can and behaviour, enabling tailored recommendations and
attract and retain skilled talent, thereby enhancing service services. Technology integration is another key part of our
quality and overall guest satisfaction. Enhancing employee strategy. Not surprisingly, at our hotels, guests can expect
skills through training, certifications, and career growth seamless tech integration, from mobile check-ins to
opportunities boosts competency and satisfaction. A in-room smart features to digital concierge services. We
positive, inclusive culture with diversity, open also keep in mind increasing demand for contactless
communication, recognition, and prompt issue resolution solutions, including mobile payments and digital
also aids in retention and engagement. communication channels.

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