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Upping the

luxe quotient

ABHISHEK SAHAI, GENERAL MANAGER, CONRAD PUNE, ON
HIMSELF, HIS NEW ROLE AND HOW HE PLANS TO IMPROVE
OVERALL SERVICE STANDARDS AT THE HOTEL

INTERVIEW BY SHUJATH ALI

As you are settling into your new job, are there any “CONRAD PUNE DISTINGUISHES ITSELF
challenges that you are facing? FROM ITS COMPETITORS BY DELIVERING
To be honest, there are no remarkable challenges that
require specific mention. My belief lies in consistently AN EXTRAORDINARY AND OPULENT
delivering the exceptional service that is synonymous with EXPERIENCE THAT SEAMLESSLY BLENDS
a luxury hotel brand like Conrad. It is vital to secure a SOPHISTICATION WITH INTUITIVE
significant portion of the market and continually strive for
innovation and business excellence. TECHNOLOGY.”
This can be achieved by prioritising the enhancement of
our team members’ skills, leading to improved employee where the growth of our team members enhances the
retention. By focusing on skill development and creating a quality of service, resulting in satisfied guests and an
supportive environment, we establish a positive cycle expanded market share.

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