Page 98 - HHAug-Sep2023

What aspect of the hotel do you think needs to be leveraging technology to elevate our operations and ensure
focussed on? seamless interactions with our guests.
One of the most exciting aspects of the hospitality business We understand the importance of personalisation and are
is that there is never a dull moment. The constant dynamic making conscious efforts to customise the journey for every
nature of the industry keeps us on our toes and fuels our guest, especially our traditional base of corporate guests
passion for delivering exceptional experiences to our guests. and families. By understanding their unique needs and
In particular, one area that we are immediately focusing on preferences, we can deliver tailored experiences that exceed
is raising awareness in the Indian market about the global their expectations.
stature of ‘Conrad’ as a luxury hospitality brand. We also In addition, we are revitalising our conference and events
want to showcase the remarkable member benefits of the capabilities to offer exceptional spaces and services for
Hilton Honors program, which adds even more value to our corporate gatherings, weddings and other special occasions.
guests’ experiences. We aim to create memorable experiences that leave a lasting
The Hilton Honors program provides exclusive perks and impression on our guests and make their events truly
privileges to its members, including enhanced stays and extraordinary.
dining discounts. It is our goal to ensure that Indian market
is fully aware of these incredible benefits and the How are you incorporating new tech into the hotel?
exceptional value they bring to their stays at Conrad. Conrad Pune is at the forefront of embracing technology to
By highlighting the advantages of being a Hilton Honors enhance guest experiences. Alongside, Hilton’s Travel with
member, we aim to attract more discerning guests who are Purpose serves as the global Environmental, Social, and
seeking the utmost in luxury and personalised service. Governance strategy that promotes responsible travel and
tourism. This comprehensive approach focuses on creating
What new aspects would you like to introduce at Conrad positive impacts in environmental sustainability, social
Pune? opportunities, and governance practices.
At Conrad Pune, we are continuously seeking to introduce
new aspects that enhance the guest experience and align What is the thought behind the newly launched wedding
with evolving preferences. One area of focus for us is studio?

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