Page 90 - Hospitality Horizon - February-March 2021
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HOSPITALITY PARTNER
IMPACT OF LOCKDOWN things to look up? Marriott International. For example,
Hardly had the celebrations From plus 80% we went down to 10% people working from home have the
ended when, barely a month into at the beginning of lockdown but the prospect to secure a work place here.
your appointment as GM, number is now going up; weekends In addition, we also created the
lockdown was announced. How are at over 50% and things are likely opportunity for production houses to
did it impact things? to get back on track once travelling shoot at our property. There are
First things first, we implemented resumes. Having said that the big other ideas too that will continue to
the Marriott-driven commitment to thing right now for us is staycations evolve from understanding our
clean, which has come from the – and we are seeing that become potential client’s needs and what we
company’s Global Cleanliness increasingly popular. have available at our property.
Council. With that out of the way, We have already done a number of
the most important thing we did things and probably the most How has the new normal
during the lockdown was our successful initiative that’s come out impacted the luxury quotient at
training. We clocked up over 1,500 of it is Marriott on Wheels, our the hotel?
hours of training and that really had company’s food delivery and take- I think it is important to recognise
the biggest impact. away platform which gave a great that, when it comes to luxury, contact
boost for the hotel’s F&B segment. is not going to disappear. People still
With occupancy levels at an Besides, that were a lot of other enjoy personalised experiences but in
all-time low, when do you expect initiatives that we launched with a safe way. In fact, our guests really
90 FEBRUARY-MARCH 2021 hospitality horizon
