Page 102 - Hospitality Horizon - February-March 2021
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HOSPITALITY PARTNER
“The hotel design is modern and sleek, when the guests leave the room. It not only
designed by internationally acclaimed firm saves the efforts of the guests but also
Yabu Pushelberg marked by a dominant electricity.”
recurrence of straight lines and geometric “In addition, we also provide iPad services in
patterns, with the 21 floor making a complete the guestrooms where customers can request
st
departure with its unmistakable flair and for various room facilities, book for spa, and
style,” he explains. “Designed by LW Design, receive wake up calls as well,” he goes on to
this floor is unlike the rest of the hotel and add. “A key part of our service experience is
houses two remarkable dining outlets: Copitas, the Four Seasons App and Chat. This award-
the destination bar and Far & East, the Asian winning service, available in 100-plus different
Brasserie.” languages, is powered by employees on ground
“We also think very clearly when it comes and not chatbots, allowing guests to control
to technology and smart systems; we don’t how they engage with our teams. A valued and
believe in taking shortcuts,” he continues. distinguishing factor in current times. Guests
“The intuitive technology at the hotel has can connect with our hotel app as soon as they
brought every convenience to users’ land in the city. This way the customers can
fingertips. For instance, the guest rooms chat and get their queries resolved
have an undistinguishable smart and hi-tech immediately. These are some of the unique
TV system. These guestrooms also have services that make the hotel stand out.”
sensors affixed on the curtains so as to know The art in the hotel is a celebration of the
who enters and exits the room. The lighting multi-layered aesthetic of Indian
systems are automatic as they switch off contemporary visual art. Over 25 artists reflect
102 FEBRUARY-MARCH 2021 hospitality horizon
