Page 103 - Hospitality Horizon - February-March 2021
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“WE HAVE AN EXCELLENT BRAND THAT IS RECOGNISED
AROUND THE WORLD AS THE UNDISPUTED LEADER IN
TERMS OF RUNNING LUXURY HOTELS.”
their individual styles, producing a narrative of Nothing at a Four Seasons happens by
unfolding stories. accident; every guest experience is perfect on
“Of course, we need the time to get into our purpose.”
space; nothing is perfect,” Fredrik sums up. By all accounts, a lot of work has gone on
“We may also make some mistakes along the behind the scenes to propel Four Seasons
way but we will learn from our mistakes. Hotel Bengaluru to the top of the heap but ask
Having hand-picked all the key people and Fredrik if there is anything he has neglected
selected the team nothing gives me more joy and pat comes his reply. “Well, over the last
than to see them succeed in their roles as they one year, we could have focused more on the
embrace the Four Seasons culture. There is a intuitive service delivery but unfortunately
sense of pride for me to see their happiness as due to COVID-19 we were forced to operate in
they run this hotel with me, delivering a a slightly different manner to keep everyone
world-class experience…We are very much safe. It takes a tremendous amount of effort to
about intuitive service. I can see it happening. create seemingly effortless experiences every
And that’s one of the best rewards. One of the single day at every Four Seasons properties
few highlights of 2020 was the opening of Far around the world.”
& East on our Level 21. Featuring authentic Faced with the pandemic, Fredrik admits he
Japanese, Chinese and Thai cuisine in a bold and his team press backspace more than once
and stylish environment, this avant garde when introducing new ways of operating,
restaurant is one of our prized showcase reinventing its offerings and revising many of
elements. the hotel strategies that they previously
“True luxury is in the details, the small implemented.
touches and ways in which we go above and However, moving forward, he remains
beyond to exceed our guests’ expectations. confident that the team will ace the marathon!
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