Page 129 - HH Oct-Nov 2023

“THE POSITIONING OF THE HOTEL COMBINED WITH THE LOCATION THAT WE ARE IN,
VAGATOR, WHICH IS A HUGELY POPULAR TOURIST DESTINATION IS A BIG DRAW. THE
WAY THE HOTEL IS CREATED, THE DESIGN AND DÉCOR ARE SPECTACULAR BRINGING
THE OUTSIDE INSIDE WITH ELEMENTS OF THE SEA AND SAND.”

It is a brand new hotel and we have just launched Heliconia celebratory or adventurous. Our marketing is also focused
our Nikkei cuisine dining venue. We will keep innovating to engage influencer experientials to showcase what we
and offering enhanced experiences. have to offer.

What are the key steps you are taking to woo new-age What are the steps you have taken to enhance
travellers? operational efficiency?
The way the hotel is built and the offerings that we have Every business can be successful if the processes are in
curated, it is meant for the new age traveller who place. Being from a strong operational background and the
understands luxury. Our curated experiences and fact that we just opened we are focusing a lot on quality and
personalised offerings is custom-made for today’s traveller training, aligning with the brand as the hotel has talent
who is looking for experiential and memorable moments from all walks of life.
customised especially for them.
We have a robust guest relations team connecting with Are there any surprises in store for guests in the future?
every guest walking into the hotel, who know exactly what There is something coming up soon in the next few months,
they are here for, what their need is, be it relaxation, you will hear about it.

129
www.hospitality-horizon.com OCTOBER -NOVEMBER 2023 hospitality horizon