Page 132 - HH Dec Jan
P. 132

GUEST COLUMN






























          BY VIPIN KHATTAR





          The importance of                                                                                                                                                                           “THE EXECUTIVE LOUNGE


                                                                                                                                                                                                      SERVES AS A HOME BASE FOR
          executive lounge                                                                                                                                                                            INFORMAL MEETINGS WITH

                                                                                                                                                                                                      BUSINESS CONTACTS AS WELL AS
                                                                                                                                                                                                      AN OPPORTUNITY TO INTERACT
                                                                                                                                                                                                      WITH OTHER GUESTS AND BUILD
          WHAT USED TO BE AN ADDED FEATURE HAS NOW                                                                                                                                                    FURTHER NETWORKS.”
          RATHER BECOME A MANDATE IN BUSINESS HOTELS






                    he outlook of a business traveller   understanding your guests and their preferences like the back of your
                    is a hassle-free space where they   hand – which cheese do they prefer? How do they like their coffee? Is the   travellers. Hence, lounges are preferred over restaurants, for the peace   for delivering bespoke experience for each of
                    can continue to work without any   lunch spread lucrative enough?                                              and privacy that a corporate client requires.                    our valued guest, handling everything from
                    interruptions in the flow of their   Ask yourself these questions and you will have loyalists for a lifetime     The executive lounge serves as a home base for informal meetings   concierge services to making restaurant
          Tday. It is no more just the room          for your brand, only if you find the answers. Also, seek feedback from        with business contacts as well as an opportunity to interact with other   reservations to confirming business
          size, four fixture bathrooms and Michelin-  these well-travelled guests and it will always help you tailor their         guests and build further networks. It provides an opportunity for the   appointments.
          rated food & beverage outlets along with   experience and make it seamless.                                              hotel to highlight their finesse.                                  Our Executive Lounge is quite popular with
          superlative services which will put you as a   Executive lounges in hotels have grown in popularity over the years         The Executive Lounge at JW Marriott New Delhi is a well-equipped   guests because it has a dedicated meeting
          preferred choice of stay by these travelers.   and they are now an essential part of the Marriott Bonvoy benefits as     space and a great place to relax and work. It provides a change of scenery   room, different zones for relaxation, working,
           What used to be an added feature has now   well. Globally as Marriott Bonvoy members, lounge access benefits are        from boardrooms and meeting rooms. Our guests can reserve a quiet   and dining.
          rather become a mandate, the executive lounge   for Marriott Bonvoy Platinum Elite, Titanium Elite, and Ambassador       place to work or simply to refresh, relax, and temporarily leave the stress   Personally, I am a huge fan of executive
          in business hotels; a well-equipped space   Elite Members. They are the most practical option for business               behind while enjoying their favourite drink prepared by our mixologists.   lounges in hotels and I do believe that the
          which can cater to the needs of a business   travellers because all of their needs are conveniently met in one location.   We offer a selection of fine wines, single malts and premium spirits   executive lounge should not only be a home
          traveler with utmost precision and subtleness   With my vibrant 22-plus years of experience, I’ve noticed that our       with our compliments to our guests at the executive lounge. Our chefs   away from home but also an “office away from
          is seen as a compulsion while choosing a hotel   public spaces, such as bars and restaurants, may not be a perfect       are trained to exceed expectations with their culinary talent and always   the office”.
          for stay.                                  environment, conducive to unwinding with a book or Netflix breaks,            leave our guests awe-struck with their food.
           When I say precision, it is all about     finishing the day’s paperwork with a coffee or a cocktail for business          Our well-trained associates at the Executive Lounge serve as a team   The author is GM, JW Marriott New Delhi Aerocity.

          132    DECEMBER 2022-JANUARY 2023  hospitality horizon                                 www.hospitality-horizon.com       www.hospitality-horizon.com                                       hospitality horizon  DECEMBER 2022-JANUARY 2023  133
   127   128   129   130   131   132   133   134   135   136   137