Page 85 - April-May 2023

“MY FAVOURITE THING ABOUT THIS HOTEL IS THE EXCEPTIONAL LEVEL OF SERVICE
WE PROVIDE TO OUR GUESTS. WE PRIORITIZE CREATING A WELCOMING AND
COMFORTABLE ENVIRONMENT FOR OUR GUESTS, AND OUR TEAM CONSISTENTLY
GOES ABOVE AND BEYOND TO CREATE A SPARKLE MOMENT FOR OUR GUESTS.“

speed Wi-Fi, concierge services, and much more. We will While the most important aspect would be the attitude,
curate a more personalised and holistic experience that we look for smart adaptable candidates who understand
meets specific needs and interests. guest relations and market dynamics. We look for relevant
experience, strong communication skills, adaptability, a
As MICE business has bounced back, what are you team player mentality, and a focus on attention to detail.
doing to attract more events? Once a candidate is shortlisted, they have to undertake a
We are taking a multi-faceted approach to attract more psychometric test which helps us understand most of the
MICE business. HICC is a purpose-built, state-of-the-art above requirements.
convention facility, the first-of-its-kind, and the best
standalone convention centre in South Asia. What is your mantra for success?
It features an internal hall measuring 6,480sqm that My mantra for success is to always prioritise excellent
can be partitioned into six smaller halls. In every aspect, service and focus on the needs and preferences of our
be it infrastructure, services or technology, it compares guests. We are continuously working towards building a
with the best in the world. positive and collaborative environment where staff feels
To enhance our offerings, we will focus on providing valued, respected and motivated to excel.
exceptional service, unique event spaces and advanced
technology solutions to our clients. We are working What do you do to unwind?
towards positioning HICC as one of the best destinations Spending quality time with loved ones is important to me,
for MICE events. and it helps me to keep things in perspective. I love to
With international travel opened up, we would also be unwind by listening to some good country classics while
aggressively participating in a lot of international trade sipping on some equally good whiskey.
shows to bring to India. I’m equally passionate about bikes and love to explore
new places, so whenever I get time, I just go out for a long
What do you look for when hiring new talent? ride on my Harley.

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www.hospitality-horizon.com APRIL-MAY 2023 hospitality horizon