Page 76 - Hospitality Horizon - February-March 2021
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          plays a crucial role to make or break a brand.”
           “Cloud kitchens work on very low margins
          and rely heavily on the aggregators to reach                           “OUR URBAN POPULACE
          out to customers,” says Jaydeep Mukherjee,                             IS GETTING USED TO
          Brand Head, Smoke House Deli. “As such,
          during the pandemic, the smaller players have                          ORDERING IN AND I AM
          struggled to stay afloat while the bigger                              SURE THIS WILL INCREASE
          players have seen good growth and increased                            THE OVERALL MARKET
          the number of outlets for delivery.                                    PENETRATION.”
          Impresario’s delivery-only brand Boss
          Burgers, for example, thrived during the          Chef Vineet Manocha, VP Culinary, Lite Bite Foods



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