Page 69 - Hospitality Horizon - February-March 2021
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                                      WE ARE IN THIS                          trimming them, if we are going to

                                                                              (collectively) survive.
                                               TOGETHER                       So this may be something we have to get

                                      CLARE SMYTH                             used to?
                                                                              It is, but that in itself leads room for
                                                                              innovation. We talk about substituting
                                                                              foods all the time, but usually it’s done
                                                                              from a standpoint of health.
                                                                                Now, we could be talking about
                                   How are your diners responding to the      swapping in and out with a view to
                                   ‘new normal’?                              economising, or ensuring we have less
                                   What I have detected is a greater level of   wastage, and that to a chef should be
                                   understanding that we are in this          really exciting.
                                   together. Diners need to support the         You may actually find our perception of
                                   restaurant industry because if they can’t,   tasty over healthy goes back a little
                                   everyone loses out.                        towards fatty foods, certainly if it means
                                                                              food costs less but still ticks the box in
                                   What specifically are the changes in       terms of flavour. And the challenge of
                                   behaviour?                                 making salad or vegetables, or a lower
                                   I think across the board there is an       grade piece of meat as flavoursome as
                                   acceptance that this ‘race to the bottom’   possible using ‘new’ ingredients should
                                   culture isn’t going to work going forward.   be something that excites any chef,
                                   I have spoken about this a few times and   professional or amateur.
                                   every time it comes up, it seems more
                                   crucial that we listen and understand.
                                   Primarily it’s about fair pricing,
                                   appreciating the price of a piece of food on
                                   a plate, and actually diners being willing to   Diners need to support
                                   pay more for the experience, not less.         the restaurant industry
                                    I know that’s easier said than done              because if they can’t,
                                   because everyone has less money in their
                                   pockets, but it’s clear the industry needs          everyone loses out.
                                   to increase margins rather than keep

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                                                                                hospitality horizon  FEBRUARY-MARCH 2021
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