Page 79 - HH Oct-Nov 2023
P. 79
“MY MANTRA HAS ALWAYS BEEN TO
TELL OUR TEAM THAT WE ARE NOT IN
THE BUSINESS OF HOSPITALITY. AT THIS
PRICE POINT, WE ARE IN THE BUSINESS
OF PAMPERING ALL THE WHILE MAKING
SURE IT IS A WELL-ORCHESTRATED
BALLET IN THE FRONT OF THE HOUSE
WITH CONSISTENT QUALITY CHECKS AT
THE BACK OF THE HOUSE.”
79
www.hospitality-horizon.com OCTOBER -NOVEMBER 2023 hospitality horizon
