Page 12 - HH Oct-Nov 2023

PROMOTIONAL FEATURE

38 Manhattan, Penthouse

“WE ARE ‘THE BEST ADDRESS’ BECAUSE
WE FOCUS ON ‘HOWS’. WE VALUE NOT
JUST WHAT WE DO, BUT HOW WE DO IT.”

core of our operations by analysing data. We combine this
data-driven approach with our experience-driven instincts,
solving the puzzle of profit margins.
By merging insights from data analysis with our intuition,
we work towards ensuring the financial prosperity of our
business. I discourage all leaders to over analyse data as it
leads to paralysis of analysis.
In a market where ‘Talent’ is the key differentiator, The St. Koishii
Regis Mumbai excels at retaining its employees. We achieve
this through heartfelt care, clear career paths, transparency, The St. Regis Mumbai has established elevated culinary
culture of mutual respect and single-minded focus on standards by housing ten Food & Beverage venues, each The Moment
elevating skill sets. offering distinctive cuisines and offerings. Our Food &
St. Regis hosts not only find fulfillment and growth within Beverage dominance is achieved through innovation, tailor-
the organisation but also become highly desirable in the job made experiences and authenticity. We excel by introducing YOUR HAPPILY
market. This commitment to nurturing talent ensures that creative ideas, staying true to our genuine identity. These
employees choose to continue their professional journey elements set us apart, ensuring that our guests keep on Ever After Began
at The Best Address, reinforcing the hotel’s reputation as a coming back and go on to become our brand ambassadors.
preferred workplace and a leader in the industry. Over 70 percent of our catering business comes to us
I am personally committed to nurturing future leaders through very promising referrals of our existing guests. We
through a special programme operated from my office called believe in closely watching competition but when making Let your love story unfold in the palatial enchantment of
Fairmont Jaipur, where wedding celebrations are a tapestry of
‘The Super 15’. This initiative focuses on young leaders under strategy moves, we are focused on our vision, our strengths love woven for eternity.
25 years of age. The program includes theoretical sessions, on and doing the right thing for our guests, this makes our
the job workshops, experiential excursions and inspirational approach independent of the spoken about trends and gives To know more, connect with us at
driven interactions, guiding them to become well-rounded us an opportunity to lead and not to follow. Our restaurant and +91 1426 420000 or jai.reservations@fairmont.com
and holistic hoteliers. bars our testimony to our risk-taking ability, entrepreneurial
Our ‘Marketing’ strategy stands out because we focus skill and deep desire to win every day.
on delivering a clear and impactful message of singular The above pillars are achieved via culture which runs deep
abundance, avoiding multiple mixed messages. We believe in with my St. Regis hosts. On 99 percent occasions my hosts
the power of a singular, compelling narrative that resonates already know how to elevate the experience, deliver exquisite
strongly with our audience, making our marketing efforts moments and stay committed to our rituals.
highly memorable. We prioritise authenticity, ensuring that
what you see is what you get. By Varun Chhibber, General Manager, The St. Regis Mumbai