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accommodation chambers, etc. Noormahal Palace was What are the steps you have taken to enhance
always one-of-a-kind luxury hotel. operational efficiency and the luxury quotient?
The royal luxury experience is not just limited to the Noormahal Palace has earned a high level of repeat clientele
tangibles but also the warm Indian hospitality that the hotel and word of mouth recommendations from happy guests;
is known for. Noormahal Palace also stands out because it is this is an endorsement of our operational efficiency and
the hotel which houses more antiques and art work than any hospitality. The hotel has evolved with time; we have
other hotel in the country. We want to make every guest who upgraded our technology to be in line with the latest in the
comes to Noormahal Palace to feel like royalty and have a industry. Our staff is highly qualified and trained; still we
serene, immersive experience with us. have designed our own training modules which make them
We believe in complete customisation because the fluent in the Noormahal way of hospitality and operations.
satisfaction and happiness of our guests is our top The hotel accommodates all amenities and comforts that
priority. are required to make a guest’s stay pleasant and delightful.

104 AUGUST-SEPTEMBER 2023 hospitality horizon www.hospitality-horizon.com